Below are the 3 most recent journal entries recorded in laurencarter648's InsaneJournal:

Saturday, December 31st, 2011
3:35 pm	Complaints or Feedback Can Improve a company Nobody enjoys complaints or negative feedback regarding their business, however with some dedication you are able to turn them into positives to actually improve as a company. You shouldn't be afraid to fight the negatives that the clients are facing. Consider it your visitors suggesting how you will get better and an amount make sure they are return to your services later on. Take that information and gone with it; don't brush it off because the ramblings of some disgruntled, miserable person. If you're likely to be successful, you need to know the great that's being said about your company, along with the bad. Phil Cannella The very first thing you must do is recognize how valuable complains and negative feedback could be for the business. It's great when individuals say good stuff about you. Everybody's happy and it show you that you are doing something right. But they are you getting any better as a company if you are only hearing what individuals like about you? Will you improve if you are only told what you're already doing right? Probably not. It'll reinforce some good stuff that it's that you simply carry on doing them, but so far as improvement goes, the negative is much more valuable compared to positive. Absorb it stride, and look at it as being a chance above all else. If you are managing a small company, listening to your visitors could be what keeps you in business. It's difficult to contend with the larger companies when it comes to reach as well as pricing. Which means you need to determine possible ways to help keep the shoppers coming back. Customer service is usually the best way to differentiate yourself and get the attention of your customers so that they not only go back to you later on, but tell their friends, too. Phil Cannella If you receive negative remarks, make sure you apologize towards the customer, and try to turn the conversation into a private one and not a public one, such as those on a public forum or review website. Acknowledge there would be a problem, if that's the case, and offer tips to allow it to be right. Don't offer them the planet, though, because less-than-honest individuals may see this and complain about your services even if they believe there is no problem. Keep everything within reason, and when you have employees, relay what you need to do better next time and how to avoid these problems later on. Nowadays, online testimonials are an ingrained part of the business affecting watch whether they really are a brick & mortar business or virtual business. (Comment on this)
3:34 pm	Complaints or Feedback Can Improve a company Nobody enjoys complaints or negative feedback about their business, but with some dedication you can turn them into positives to actually improve like a company. Don't be afraid to attack the negatives that your clients are facing. Think of it as your visitors telling you how you will get better and what would make them return to your services later on. Take that information and gone with it; don't brush them back because the ramblings of some disgruntled, miserable person. If you are likely to be successful, you should know the great that's being said about your company, as well as the bad. Phil Cannella The first thing you must do is recognize how valuable complains and negative feedback could be for the business. It is good when people say good stuff about you. Everybody's happy and it demonstrate that you are doing something right. But are you getting much better as a company if you're only hearing what individuals like in regards to you? Are you going to get better if you are only told what you're already doing right? Probably not. It'll reinforce good quality stuff that it's that you simply carry on doing them, but as far as improvement goes, the negative is much more valuable compared to positive. Absorb it stride, and look at it as a chance above all else. If you're running a small business, listening to your visitors could be what keeps you in business. It's hard to compete with the bigger companies when it comes to reach and even pricing. So you have to figure out better ways to help keep the customers coming back. Customer service is usually the best way to differentiate yourself and get the interest of the customers so that they not just go back to you later on, but tell their friends, too. Phil Cannella Whenever you receive negative remarks, make sure you apologize to the customer, and try to turn the conversation right into a private one and never a public one, for example those on a public forum or review site. Acknowledge that there was a problem, if that's the case, and offer suggestions to make it right. Don't offer them the planet, though, because less-than-honest individuals may see this and complain regarding your services even when they believe there was no problem. Keep everything within reason, and if you've employees, relay what you need to fare better next time and the way to avoid these issues in the future. Nowadays, online customer reviews are an ingrained part of the business affecting every business whether they are a brick & mortar business or virtual business. (Comment on this)
3:33 pm	Complaints or Feedback Can Improve a Business Nobody enjoys complaints or negative feedback about their business, however with some dedication you can using them as positives to actually improve as a company. You shouldn't be afraid to fight the negatives that your clients are facing. Think of it as your customers suggesting how you will get better and what would make them return to your services later on. Take that information and gone with it; don't brush them back as the ramblings of some disgruntled, miserable person. If you're going to be successful, you need to know the good that's being said regarding your company, along with the bad. Phil Cannella The first thing you must do is recognize how valuable complains and negative feedback could be for the business. It's great when people say good things about you. Everybody's happy also it demonstrate that you are doing something right. But are you going to get any better like a company if you're only hearing what people like about you? Will you get better if you're only told what you are already doing right? Most likely not. It'll reinforce some good stuff that it's that you carry on doing them, but as far as improvement goes, the negative is much more valuable than the positive. Absorb it stride, and look at it as an opportunity above all else. If you're managing a small business, hearing your visitors might be what keeps you running a business. It's hard to compete with the bigger companies when it comes to reach as well as pricing. So you need to determine possible ways to keep the customers returning. Customer service is often the best way to differentiate yourself and get the attention of your customers so they not only return to you in the future, but tell their friends, too. Phil Cannella If you receive negative remarks, make sure you apologize to the customer, and then try to turn the conversation into a private one and not a public one, such as those found on a public forum or review site. Acknowledge there would be a problem, if that's the case, and offer tips to make it right. Don't offer them the world, though, because less-than-honest individuals could see this and complain regarding your services even if they believe there was nothing wrong. Keep everything within reason, and when you've employees, relay what you need to fare better next time and the way to avoid these issues in the future. Nowadays, online testimonials are an ingrained part of the business affecting every business whether or not they really are a brick & mortar business or virtual business. (Comment on this)